The IN-DZ100 terminal supports a GSM SIM card and offers two parallel FXS (Foreign Exchange Subscriber) ports. These ports allow users to connect the terminal to various communication devices such as:

🔸 PBX systems (Private Branch Exchange)

🔸 VoIP FXO gateways

🔸 Regular telephones

🔸 Dial pads

This feature enables businesses to make and receive calls over the GSM network using their existing telephone infrastructure, without the need for traditional landline services.

The Auto Dialer feature is one of the standout capabilities of the IN-DZ100. It automatically dials a list of numbers, saving time and increasing efficiency by reducing idle time between calls. This feature is especially beneficial for call centers, telemarketing campaigns, and sales teams as it increases the productivity of agents by 200-300%, allowing them to focus more on conversations and less on manual dialing.

The Hot Dialing feature allows the terminal to automatically connect to a pre-configured number once the handset is lifted or the hook is off for a few seconds. This feature is particularly useful in settings where emergency numbers or customer support hotlines need to be accessed instantly, ensuring that important calls are connected without delay.

The IN-DZ100 comes with an in-built Voicemail system, enabling businesses to offer a professional communication experience. Pre-recorded greeting messages can be played for callers, and the system allows customers to leave voice messages with their contact information. This ensures no call is missed, even during non-business hours, improving customer satisfaction and helping businesses maintain better communication records.

The Interactive Voice Response (IVR) system integrated into the IN-DZ100 is a powerful tool for directing customer calls to the right departments or agents. With customizable call flow mechanisms, businesses can configure key presses to trigger specific actions. For instance, pressing “1” could direct the caller to the support team, while pressing “2” would route them to sales. This feature significantly reduces wait times for customers and enhances the efficiency of customer service teams.

The Click-to-Call feature simplifies the process of making calls. Users can import contact lists into the Inova Software, and with a simple click, initiate a call. This eliminates the need to manually dial numbers, thus saving time and ensuring error-free calling. The dynamic search feature within the software allows users to quickly find the contact they need, streamlining communication further.

For businesses that need to manage their call flow efficiently, the Blacklist feature of the IN-DZ100 is invaluable. It allows users to block unwanted or nuisance calls by creating a blacklist of numbers. This feature saves time and prevents distractions, enabling employees to focus on productive tasks.

The IN-DZ100 supports multi-party conferencing, allowing up to 8 participants to join a call simultaneously without any degradation in voice quality. This feature is essential for businesses that require frequent team meetings, customer interactions, or coordination between multiple departments or clients.

The Voice Broadcasting feature is a powerful tool for businesses to reach a large audience in a short amount of time. Pre-recorded messages can be sent out to hundreds or thousands of recipients simultaneously. This is especially useful for:

🔸 Marketing campaigns

🔸 Service notifications

🔸 Emergency alerts Businesses can use this feature to gather customer feedback or inform customers about new promotions or updates, enhancing customer engagement.

The IN-DZ100 includes a Speed Dial feature that supports up to 100 numbers with double-digit dialing codes. This is ideal for businesses that frequently contact the same numbers, saving time and effort in dialing and ensuring quick communication.

The IN-DZ100 terminal is equipped with advanced call recording capabilities, allowing businesses to record both inbound and outbound calls. These recordings can be saved and reviewed later for quality assurance, training, or legal purposes. For customer service centers, recorded calls provide valuable insights into customer interactions and agent performance. It ensures transparency and helps maintain a high standard of service by offering a record for future reference.

Personalizing customer interactions begins with a welcome message feature. IN-DZ100 enables businesses to create customized greetings for incoming calls, ensuring callers feel acknowledged and valued from the start. These messages can be easily modified to suit different business needs, helping establish a professional tone. Whether it’s an introduction to a company’s services or simple hold music, these customizable welcome messages make a strong first impression on clients.

In today's fast-paced business environment, tracking important calls is crucial. With the Tagging & Notation feature, users can tag specific calls and add notes during or after the call. This feature allows businesses to categorize conversations based on their content and add relevant details, such as customer preferences or special requests. These tagged interactions can be easily retrieved later, making it simple to prepare reports, follow up on key points, or refer back to important conversations, thereby improving productivity and communication management.

Along with voice broadcasting, Bulk SMS allows businesses to send large quantities of text messages to multiple contacts simultaneously. This feature is ideal for sending promotional offers, notifications, reminders, or even appointment confirmations to customers. Bulk SMS enhances communication by ensuring timely delivery of messages, and its integration with the IN-DZ100 terminal makes it a versatile tool for multi-channel outreach.

The IN-DZ100 terminal is equipped with a high gain antenna, providing a stable and strong connection even in areas where signal reception might be weak. With a 3-meter antenna, the device ensures that calls are clear and uninterrupted, particularly in geographically challenging areas or congested urban environments. The high-gain antenna maximizes the device's ability to pick up signals, ensuring reliable communication regardless of location.

One of the key advantages of the IN-DZ100 is its user-friendly graphical user interface (GUI). The software is designed to be intuitive and easy to navigate, allowing users to access all features and settings without difficulty. This simplicity reduces the learning curve for new users and ensures that businesses can efficiently manage their communications using the terminal.